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FAQ
Frequently Asked Questions
Everything you need to know about BITEFORGE toys, shipping and returns.
Are BITEFORGE dog toys indestructible?
No dog toy is completely indestructible. However, our toys are selected for dogs who play hard and are designed to be tougher and more durable than ordinary dog toys.
Are the toys suitable for strong chewers?
Yes, our products are focused on strong, active dogs and heavy play. We recommend choosing the right toy size for your dog and always supervising playtime.
How long does UK shipping take?
Orders are usually processed within 1–3 business days. UK delivery normally takes around 2–5 business days after dispatch.
Do you offer free shipping?
Yes, we offer free UK shipping on orders over £50. Shipping costs for smaller orders are calculated at checkout.
Can I return my order?
Yes, you can request a return within 14 days of receiving your order. Items must be unused, clean and in their original condition where possible.
What should I do if my item arrives damaged?
Please contact us at biteforgeuk@outlook.com with your order number and photos of the issue. We will review it and offer a suitable solution.
Do you ship outside the UK?
At the moment, we only offer shipping within the United Kingdom.
