Shipping policy

This Shipping Policy explains how BITEFORGE, operated by AKH GLOBAL LTD, handles order processing, shipping, and delivery.

  1. Store Information

BITEFORGE
AKH GLOBAL LTD
Company Number: 17233550
Registered Address: WOLVERHAMPTON WV6 OSR, UNITED KINGDOM, 00000
Email: biteforgeuk@outlook.com

  1. Shipping Locations

We currently offer shipping within the United Kingdom only.

At this time, we do not offer international shipping.

  1. Processing Times

Orders are usually processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

  1. Delivery Times

Estimated delivery time within the UK is usually 2–5 business days after your order has been dispatched.

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, high order volumes, or other circumstances outside our control.

  1. Shipping Costs

Shipping costs are calculated and displayed at checkout.

We offer free UK shipping on orders over £50.

For orders below £50, shipping fees may apply and will be shown before you complete your purchase.

  1. Order Tracking

If tracking is available for your order, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking updates to appear after receiving your tracking link.

  1. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

BITEFORGE and AKH GLOBAL LTD are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at:

biteforgeuk@outlook.com

We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once the order has been processed.

  1. Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

biteforgeuk@outlook.com

Please include your order number and shipping details so we can look into the issue.

We are not responsible for delays caused by the courier, incorrect address details, customs checks, or circumstances outside our control.

  1. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

biteforgeuk@outlook.com

Please include your order number and photos of the damaged package and product.

We will review the issue and offer a suitable solution where appropriate.

  1. Failed Delivery Attempts

If a delivery attempt fails or your parcel is returned to us because it was not collected, refused, or the delivery address was incorrect, additional shipping fees may apply to resend the order.

  1. Contact Us

For any shipping questions, please contact us at:

BITEFORGE
AKH GLOBAL LTD
Company Number: 17233550
Registered Address: WOLVERHAMPTON WV6 OSR, UNITED KINGDOM, 00000
Email: biteforgeuk@outlook.com