Terms of service

This website is operated by BITEFORGE, operated by AKH GLOBAL LTD. Throughout the site, the terms “we”, “us” and “our” refer to BITEFORGE and AKH GLOBAL LTD.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

Store Information

BITEFORGE
AKH GLOBAL LTD
Company Number: 17233550
Registered Address: WOLVERHAMPTON WV6 OSR, UNITED KINGDOM, 00000
Email: biteforgeuk@outlook.com

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You must not use our products or website for any illegal or unauthorised purpose.

Products

We sell dog toys and related pet products.

We aim to display our products as accurately as possible. However, colours, sizes, and product details may vary slightly due to screen settings, product updates, or manufacturing differences.

Product descriptions, prices, and availability may be changed at any time without notice.

Durable Dog Toys Disclaimer

Our products are designed to be tough and durable, but no dog toy is completely indestructible.

Dogs should always be supervised while playing with toys. You should regularly inspect toys for signs of wear, damage, or loose parts. If a toy becomes damaged, please remove it from your dog immediately.

BITEFORGE and AKH GLOBAL LTD are not responsible for injury, damage, or loss caused by misuse, lack of supervision, or continued use of damaged products.

Orders

When you place an order, you agree that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

The product is unavailable
There is an error in pricing or product information
We suspect fraudulent or unauthorised activity
Payment cannot be processed
Delivery information is incomplete or incorrect

If we cancel your order after payment has been taken, we will issue a refund.

Prices and Payment

All prices are shown in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time without notice.

Payment must be completed at checkout using the available payment methods on our website. Your order will only be processed once payment has been successfully received.

Shipping and Delivery

We currently offer UK shipping.

Delivery times are estimates only and may vary due to courier delays, high order volumes, weather, holidays, or other circumstances outside our control.

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Cancellation Rights

If you are a UK consumer buying online, you may have the right to cancel your order within 14 days of receiving your goods, unless an exception applies.

To cancel an order, please contact us at:

biteforgeuk@outlook.com

Items must be returned in line with our Return & Refund Policy.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at:

biteforgeuk@outlook.com

Please include your order number and photos of the issue.

Nothing in these Terms of Service affects your statutory rights.

Intellectual Property

All content on this website, including text, images, logos, graphics, product names, designs, and branding, belongs to BITEFORGE, AKH GLOBAL LTD, or is used with permission.

You may not copy, reproduce, distribute, modify, or use any content from our website without our written permission.

User Comments, Reviews and Feedback

If you submit reviews, comments, photos, feedback, or other content to us, you agree that we may use, display, reproduce, and share that content for business, marketing, and website purposes.

You must not submit content that is unlawful, offensive, misleading, defamatory, abusive, or infringes the rights of another person.

We reserve the right to remove any content at our discretion.

Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment providers, shipping providers, analytics tools, or marketing platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, BITEFORGE and AKH GLOBAL LTD shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your legal rights as a consumer.

Prohibited Uses

You must not use our website or products:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property or the rights of others
To submit false or misleading information
To upload viruses, malware, or harmful code
To interfere with the security or operation of our website
To harass, abuse, insult, harm, defame, or discriminate against others
To collect personal information of others without consent