Privacy policy
This Privacy Policy describes how BITEFORGE, operated by AKH GLOBAL LTD, collects, uses, and protects your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
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Who We Are
This website is operated by:
BITEFORGE
AKH GLOBAL LTD
Company Number: 17233550
Registered Address: WOLVERHAMPTON WV6 OSR, UNITED KINGDOM, 00000
Email: biteforgeuk@outlook.com
For any questions about this Privacy Policy or your personal data, you can contact us at:
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Information We Collect
We may collect the following types of personal information:
Name
Email address
Billing and shipping address
Phone number
Order details
Payment information
IP address
Device and browser information
Website usage data
Any information you provide when contacting us
We collect this information when you place an order, create an account, contact us, sign up for marketing, or browse our website.
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How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Deliver your products
Send order confirmations and updates
Provide customer support
Process returns and refunds
Improve our website and services
Prevent fraud and protect our business
Send marketing emails, if you have agreed to receive them
Comply with legal and tax obligations
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Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: To process and deliver your order
Legal obligation: To keep business, tax, and accounting records
Legitimate interests: To improve our website, prevent fraud, and provide customer service
Consent: For marketing emails and certain cookies, where required
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Sharing Your Information
We may share your information with trusted third parties where necessary, including:
Payment processors
Delivery and shipping providers
Website hosting providers
Shopify and ecommerce service providers
Email and marketing platforms
Analytics providers
Professional advisers, accountants, or legal advisers
Authorities or regulators where required by law
We only share information where it is necessary for operating our business, fulfilling your order, or complying with legal requirements.
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Payments
Payment information is processed securely by our payment providers. We do not store your full payment card details on our own systems.
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Marketing
If you sign up to receive marketing emails, we may send you updates, offers, and product information.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
We will not send you marketing emails unless we have a lawful basis to do so.
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Cookies
Our website may use cookies and similar technologies to:
Make the website work properly
Remember your preferences
Analyse website traffic
Improve user experience
Support advertising and marketing activities
You can manage or disable cookies through your browser settings. Some cookies may be necessary for the website to function correctly.
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How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order and transaction records may be kept for legal, tax, and accounting purposes. Customer service and communication records may be kept for as long as needed to handle enquiries, disputes, or legal obligations.
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Your Rights
Under UK data protection law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to certain processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
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Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
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International Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we rely on appropriate safeguards to protect your personal information in accordance with applicable data protection laws.
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Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
BITEFORGE
AKH GLOBAL LTD
Company Number: 17233550
Registered Address: WOLVERHAMPTON WV6 OSR, UNITED KINGDOM, 00000
Email: biteforgeuk@outlook.com
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal data is handled. The ICO is the UK’s data protection regulator and provides guidance for individuals and organisations.